From North to South

Amy's ramblings. Once upon a time these ramblings pertained to my 5 months in Guatemala and Honduras. Then they followed the ebb and flow of my final semester in Alaska. From there things really went south ... to Argentina, Bolivia and Chile. After 8 months in the Andes, I fell back under Alaska's spell … working at a newspaper and wandering mountains. Now I'm somewhat south again ... in Jackson Hole, WY, teaching ski school on the clock and making fresh tracks off the clock.

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Location: Alaska, United States

I've come to realize that if you have faith in the world, the world will show you amazing and beautiful people, places and things

Thursday, February 26, 2009

Will it be liberty or education?

By Amy Schenck

The Anchorage School District announced last week that the state of Alaska is requiring all kindergarten and elementary students to get not one, but two doses, of the varicella vaccination, commonly referred to as the chickenpox vaccination.

Such a requirement is fundamentally flawed.

Liberty in its very definition includes the right to make our own choices about healthcare - for ourselves and our children.

The government’s job is to protect this right, not violate it.

The chickenpox vaccination, like other vaccinations, can be quite beneficial, and many are already choosing on their own - without the strong arm of the state - to get this preventive treatment.

But deciding to forgo a chickenpox vaccination is far from negligent. Chickenpox generally has little repercussions other than to cause a period of irritation and discomfort. True, for some chickenpox can be severe and life threatening, but so are many things in life.

According to the National Highway Traffic Safety Administration’s Fatality Analysis Reporting System, 41,059 people in the United States died in 2007 from a motor vehicle-related incident.

Compare that to the few dozen people who die each year from chickenpox in the United States, and we should expect the state to ban school buses instead of requiring vaccines.

In December Providence Alaska Medical Center tried a similar antic, requiring all employees to choose either a flu shot or termination.

After some employees loudly protested and the nurse’s union filed a grievance, Alaska’s largest hospital rescinded the requirement.

Those who opposed the requirement made several valid points, but the most basic one was this: it’s each individuals right to decide if they want something foreign put into their body.

So what happens if students show up to school without a vaccine? Are they denied an education?

Yes, is the short answer. Exemptions are given to those who have medical or religious reasons for not getting the vaccination, as well as to students who can medically prove they’ve already had chickenpox.

In so many ways the state is basically saying we have to choose between two of our rights as Americans: the right to liberty or the right to education.

If society has already arrived to this point, what’s next?

And more importantly, how long will we stand aside and let the government be the puppeteer rather than the puppet?

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Thursday, October 23, 2008

Good customer service seals the deals

Dealing with local, customer-service oriented companies can be downright refreshing.

I recently signed up for phone and Internet service from the Matanuska Telephone Association. When I called, I got an answer right away. The people who helped me were not only cheerful, but also helpful.

The representatives looked for ways to give me discounts — even though I had already made it clear I planned to sign up for the services regardless. They patiently answered my questions and made the process efficient.

It was a different story with Clearwire Inernet. When I called to cancel, I was sent through a seemingly endless automated voice network before finally reaching someone with a southern drawl.

Mr. southern drawl started by grilling me on why I was ending the service — not that it was any of his business because I had more than fulfilled my one-year contract — but I complied, and explained that I had moved out of the company's service area.

Is there anybody I want to pass my account on to? Mr. southern drawl asked. He pointed out the “benefit” the next person would receive by not having to pay a setup fee.

Nope, I said, I'd just like to cancel.

At this point Mr. southern drawl informed me I would be charged for an additional month of service from the day I called to cancel — even if I sent my modem (the device necessary to use Clearwire's service) into its Las Vegas headquarters ASAP.

When I pressed the issue — asking why they would not prorate my service according to when they received my modem — I was told that “they” might “review” my bill once they received my modem.

Who's “they” I asked?

Account services, Mr. southern drawl replied.

Can I get a direct number to account services? I asked.

We are account services and there is no direct number, the voice on the other end said.

So, if you're account services, why can't you help me resolve this matter now?

Mr. southern drawl began to mumble — obviously, no script had been written to answer that question.

I then turned the conversation to the question of this term “review.” Does that mean that once the modem is received, I'll only be charged for the service I used?

More runaround mumbling, so I rephrased the question.

Is there any sort of company policy that allows “them” to prorate my bill?

I at least got an honest answer to that one — no.

Slightly frustrated and annoyed — but still polite — I suggested that Mr. southern drawl pass onto his managers that a policy that charges people for unused service doesn't create for good customer relations. Word of mouth is still the best form of marketing, I pointed out, and I, for one, will recommend people seek out Internet providers other than Clearwire — maybe by signing up with MTA.


Editor's note: this commentary ran in last week's edition of the Alaska Star. To view the text on the Web site, click here.

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Sunday, June 01, 2008

First editorial

Here's the link the first editorial I've ever written about Alaska Gov. Sarah Palin's "lousy" plan to give Alaskans $100 per month spend on energy consumption (fuel, utilities, etc.). If you want my opinion, just click on the link ; )

http://alaskastar.com/stories/052908/edi_20080529013.shtml

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